Terms of Service
Last updated: January 1, 2025
Agreement to Terms
By using DSI Transportation's services, you agree to be bound by these Terms of Service. These terms govern your use of our courier, delivery, and transportation services throughout California, including Los Angeles (LAX), San Diego (SAN), and San Francisco (SFO) markets.
Service Description
DSI Transportation provides professional courier and delivery services including:
- Same-day delivery and courier services
- White glove delivery for sensitive items
- Scheduled shipments and routed work
- Airport recovery and tender services
- Medical deliveries and specialized transport
- TSA-certified driver services for airport operations
User Responsibilities
When using our services, you agree to:
- Provide accurate pickup and delivery information
- Ensure packages are properly packaged and labeled
- Disclose any hazardous, illegal, or restricted items
- Be available or designate an authorized representative for pickup/delivery
- Pay all applicable fees and charges promptly
- Comply with all applicable laws and regulations
- Treat our drivers and staff with respect and professionalism
Prohibited Items
We do not transport the following items:
- Illegal substances or contraband
- Explosives, firearms, or weapons
- Hazardous materials without proper documentation
- Perishable items without appropriate packaging
- Items exceeding our size and weight limitations
- Currency, precious metals, or negotiable instruments
- Items prohibited by TSA or airport authorities
Pricing and Payment
Service pricing is based on:
- Distance, urgency, and complexity of delivery
- Vehicle type and size requirements
- Special handling or white glove services
- Airport access fees and TSA requirements
- Fuel surcharges and toll costs when applicable
Payment terms are net 30 days for established commercial accounts, or due upon service completion for individual customers.
Limitation of Liability
Our liability is limited as follows:
- Maximum liability per shipment is $100 unless declared value is higher and additional insurance is purchased
- We are not liable for consequential, indirect, or punitive damages
- Claims must be reported within 48 hours of delivery
- We are not responsible for delays due to traffic, weather, or circumstances beyond our control
- Customer assumes responsibility for proper packaging and item security
Service Availability
We strive to provide reliable service but cannot guarantee:
- Specific delivery times due to traffic and operational factors
- Service availability during extreme weather or emergency conditions
- Access to restricted areas without proper authorization
- Same-day service for all requests, subject to capacity and scheduling
Intellectual Property
All content on our website, including logos, text, images, and software, is the property of DSI Transportation or our licensors. You may not use, copy, or distribute our intellectual property without written permission.
Termination
We reserve the right to terminate service for customers who violate these terms, fail to pay charges, or engage in behavior that endangers our drivers or operations. Customers may terminate service at any time, subject to payment of outstanding charges.
Governing Law
These terms are governed by the laws of the State of California. Any disputes will be resolved through binding arbitration in Los Angeles County, California, or in the appropriate state or federal courts located in Los Angeles County.
Changes to Terms
We may modify these Terms of Service at any time. Updated terms will be posted on our website with a new effective date. Continued use of our services after changes constitutes acceptance of the modified terms.
Contact Information
For questions about these Terms of Service, please contact us: